Spirent InTouch Customer and Network Analytics Solution
Gain an edge over competition through the use of analytics. Specifically, they help operators proactively identify and resolve customer experience hotspots before they drive customer care calls ($20+/incident) or churn ($300+/event). Better customer and network analytics also expedites the root cause analysis process itself, which further minimizes engineering mean time to repair and/or customer care handling times.
Get the white paper to learn about:
Data Collection and Fusion
Quality of Experience (QoE) scoring
Visualization and Reporting